Terms of service

1. Who you are contracting with

NinthYard is a trading name of Elliot Reed, a sole trader based in the United Kingdom.

Address for service

253 Beckhampton Road, Nottingham, Nottinghamshire, NG5 5NE

Email

[email protected]

Use the address above for formal notices and returns, and the email for everything else. We reply to email faster.

2. What you are buying

A recurring delivery of one secondhand book, chosen for you by us, at the frequency you select — weekly, every two weeks, or monthly. Postage within the United Kingdom is included in the price.

You are not choosing individual titles. The point of the service is that someone else chooses. We do not guarantee that any particular book, author, genre, edition or format will be sent, and we cannot promise a book will be available in any given cycle.

Every book is secondhand and sold as such. We describe condition honestly and will not send anything unreadable or incomplete, but expect worn covers, creased spines, previous owners' names, and pencilled prices. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, and for secondhand goods that standard takes their age and price into account.

We only deliver to addresses in the United Kingdom.

3. Our duplicate promise

We use the books you tell us about — typed in, or read from photographs of your shelves — to avoid sending you something you already own. If we get it wrong and send a duplicate, tell us and we will replace it at our cost, including return postage. That is our mistake, not a change of mind, and it is not treated as one.

4. Price and payment

Prices are shown per delivery on the site before you subscribe, and include UK postage. The price shown is the total you pay; there are no additional charges or handling fees.

Payment is taken by Stripe on a recurring basis at the frequency you chose, starting on the day you subscribe. We never see or store your card details.

If a payment fails we may pause deliveries until it succeeds. We will tell you before we do, and you will not be charged for a delivery you do not receive.

We may change the price of future deliveries. If we do, we will email you at least 30 days beforehand, and you may cancel before the new price takes effect. A price change never applies to a delivery already paid for.

5. Your right to cancel — 14 days

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel this contract within 14 days without giving any reason. The period ends 14 days after the day you (or someone you nominate) physically receive your first book.

To cancel, tell us clearly — email [email protected], write to the address above, or use the form in section 6. Sending your message before the period ends is enough.

We will refund all payments received, including standard delivery, within 14 days of getting the book back, or of you proving you have sent it, whichever is sooner. We refund to the card you paid with, and charge no fee for it.

Return postage is yours to pay. If you cancel, send the book back without undue delay and within 14 days, and you bear the direct cost of returning it. You are responsible for any loss in its value caused by handling beyond what is needed to see what the book is.

This does not apply where we are at fault — a damaged book, one that is not as described, or a duplicate. In those cases we pay.

6. Model cancellation form

You do not have to use this form, but you may. Complete and return it only if you wish to cancel.

To Elliot Reed, 253 Beckhampton Road, Nottingham, Nottinghamshire, NG5 5NE, [email protected]:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

7. Stopping later

You can cancel at any time from your account, with no notice period and no minimum term. Cancelling stops future payments and future deliveries; it does not refund a delivery already sent or already paid for in the current period. You keep any book you have received.

You can also pause, or change how often books arrive, whenever you like. Changes take effect from your next billing date.

8. Delivery

We aim to post each book within a few days of your billing date. Unless we agree otherwise, we will deliver within 30 days of taking payment. If we miss that and the delay matters to you, you may treat the contract as at an end and we will refund that delivery in full.

Books remain our responsibility until they are delivered to the address you gave us. Keep that address up to date in your account; we cannot replace a book sent to an old address free of charge.

9. If something is wrong

Tell us within a reasonable time and we will put it right — a replacement, or a refund of that delivery. This covers a book that arrives damaged, is not what we described, is incomplete, or is one you already own.

These rights sit alongside your statutory rights under the Consumer Rights Act 2015 and do not replace them.

10. Your account

We sign you in with a link sent to your email address, so there is no password. Anyone who can read your inbox can sign in as you. Keep control of it, and tell us immediately if you think someone else has access.

You must be 18 or over to subscribe.

We may suspend or close an account that is being used fraudulently or abusively. If we close yours, we will refund any delivery paid for but not sent.

11. Complaints

Email [email protected] and a person will reply. We aim to answer within five working days. If you are unhappy with the outcome, say so and we will look again.

We do not currently belong to an alternative dispute resolution scheme. Complaints about how we handle your personal information are dealt with separately — see the privacy notice.

12. Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Otherwise, our liability to you is limited to the amount you have paid us in the twelve months before the problem arose. We are not liable for losses that were not foreseeable when you subscribed.

13. Changes to these terms

We may update these terms. If a change materially affects what you are paying for or your rights, we will email you at least 30 days beforehand, and you may cancel before it takes effect. Otherwise the terms in force when you were charged apply to that delivery.

14. Law

These terms are governed by the law of England and Wales. You may bring proceedings in England and Wales, and if you live in Scotland or Northern Ireland you may also bring them where you live.